It is important to us that we provide services of the highest quality to all our clients. Occasionally things can go wrong and if they do, we recognise that we must hold our hands up, apologise and learn from our mistakes. We have an established client complaints procedure in place to enable us to resolve complaints and problems. Our complaints partner is Malcolm Seers who can be contacted on 01296 714217 or [email protected] or 78 High Street, Winslow, Bucks MK18 3DQ.
Please refer to http://ec.europa.eu/consumers/odr which is the European Commission’s website informing consumers of the existence of the ODR (Online Dispute Resolution) platform and the possibility of using this as a way of resolving disputes.